Privacy policy

Privacy Policy

This Privacy Policy explains how REO Eyewear ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or interact with our website, reoeyewear.com (the "Site"), or use our services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted here with the "Last Updated" date revised. Your continued use of the Services constitutes acceptance of the updated policy.

Information We Collect

We collect information to provide, improve, and personalize our Services. The types of information we collect include:

1. Information You Provide Directly:

  • Contact Information: Name, address, email, phone number.
  • Order Details: Billing and shipping address, payment confirmation, and purchase history.
  • Account Information: Username, password, security questions.
  • Customer Support: Information shared when you contact us, such as through email or forms.

2. Information Collected Automatically:

  • Usage Data: Includes IP address, browser type, device information, and interaction data (e.g., pages viewed, time spent).
  • Cookies and Tracking Technologies: To improve functionality, performance, and personalized experiences.

3. Information from Third Parties:

  • Service Providers: Payment processors, fulfillment partners, and analytics tools.
  • Marketing Partners: Platforms that support advertising campaigns and promotions.

We treat all collected information in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

  • Provide Services: Process payments, fulfill orders, and facilitate returns or exchanges.
  • Communicate: Respond to inquiries, provide updates on orders, and send customer service messages.
  • Marketing and Advertising: Deliver promotional materials, tailored ads, and special offers.
  • Improve Services: Analyze trends, track site performance, and enhance user experience.
  • Fraud Prevention: Detect and prevent fraudulent or unauthorized activity.

Cookies

We use cookies and similar technologies to:

  • Improve functionality and performance.
  • Provide analytics to better understand user behavior.
  • Deliver tailored advertising.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your experience on our Site.

How We Share Your Information

We may share your personal information in the following ways:

  • Service Providers: For payment processing, order fulfillment, and IT support.
  • Marketing Partners: For targeted advertising and promotional activities.
  • Legal Obligations: To comply with applicable laws or respond to lawful requests.
  • Business Transactions: In case of a merger, acquisition, or sale of assets.

We do not sell your personal information.

User-Generated Content

If you post reviews or other content on public areas of the Site, this information becomes publicly accessible. Please exercise caution when sharing personal information online.

Data Security

We take reasonable measures to protect your personal information, but no method of transmission or storage is 100% secure. Please safeguard your account details and notify us immediately if you suspect unauthorized access.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Portability: Request transfer of your data to another provider.
  • Withdraw Consent: Opt-out of certain data processing activities, such as marketing.

To exercise your rights, contact us at info@reoeyewear.com. We may require proof of identity to process your request.

International Users

If you are accessing our Services from outside your country, please note that your information may be transferred and processed in jurisdictions with different data protection laws. We comply with applicable transfer mechanisms, such as Standard Contractual Clauses, to ensure your data is protected.

Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us at info@reoeyewear.com.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@reoeyewear.com